Return & Refund Policy

Last updated: July 2, 2026

At Sandeckschuhe, we want you to be completely satisfied with your purchase. If your bike shoes do not meet your expectations, we are here to help.

1. 30-Day Return Window

You may return your items within 30 days of the delivery date. To be eligible for a return, your bike shoes must be:

  • In their original, unworn, and unwashed condition.

  • In the original packaging with all tags attached.

2. Free Returns

We believe the return process should be hassle-free. We provide free return shipping for all orders within the United States.

3. How to Initiate a Return

To start the return process, please follow these steps:

  1. Email us: Contact our support team at Sales@sandeckschuhe.org.

  2. Include your details: Please provide your order number, the name of the item(s) you are returning, and the reason for the return.

  3. Print the Label: Once we approve your request, we will email you a prepaid return shipping label.

  4. Ship the Item: Print the label, attach it to your package, and drop it off at the designated carrier location.

4. Refunds

Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

  • Processing Time: Please note that it may take several business days for your bank or credit card company to reflect the refund in your account.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at Sales@sandeckschuhe.org so we can evaluate the issue and make it right as quickly as possible.

6. Contact Us

If you have any further questions regarding our return process, please feel free to reach out:

  • Email: Sales@sandeckschuhe.org

  • Phone: +493055278007